Privacy Policy

 

Massage Sanctuary Aromatherapy recognises that privacy and security is a major concern. The following guidelines have been set out to explain how your personal information is protected. Please read this Privacy Policy carefully and if you have any issues or concerns, please do not hesitate to contact me.

ABOUT US: Massage Sanctuary Aromatherapy is a Sole Trader.  Their registered address is Jacaranda, Brimpton Lane, Brimpton, Reading, RG7 4TL

THE PURPOSE OF THIS NOTICE:

This Notice is designed to help you understand what kind of information is collected in connection with my services and how this information is processed and used. In the course of providing you with services I collect and process information that is commonly known as personal data. This Notice describes how personal data is collected, used, shared, retained and safeguarded. This Notice sets out your individual rights: your right to know what data is held about you, how this data is processed and how you can place restrictions on the use of your data.

PERSONAL DATA COLLECTED:

In order for you to receive the very best tailored, safe and effective treatment your contact details including full name, address, telephone, email, your gender, date-of-birth, employment and a detailed medical history is collected. This is on the consultation and consent forms completed before your initial massage. A record is then kept of each treatment including your name, treatment plan, oils and techniques used. The emails and other communications that you send me are password protected.  All your information, which you give me, is kept strictly confidential and is stored in a locked filing cabinet. Your name, address, birth date and email address is stored in protected files on my computer and can be accessed only by me. This information is used to send regular clients birthday cards and gift vouchers. I share your first name, surname and email address with Mailchimp in order for me to send you marketing newsletters from time to time.  Marketing data, includes history of communications, whether you open email or click on links. You can read Mailchimp’sPrivacy Policy here https://mailchimp.com/legal/privacy/. When you contact me via my website, www.massage-sanctuary.com, the information you input there is stored with Squarespace. Their Privacy Policy is here: https://www.squarespace.com/privacy

DATA RETENTION:  

Massage Sanctuary Aromatherapy is required to retain your records for at least 7 years following the last treatment. In the case of treatment to minors, it is advisable that records should be kept or at least 7 years after they reach the age of majority (18). In relation to pregnancy, records are kept for 25 years in accordance with the requirements of my insurer.

YOUR RIGHTS:

You have legal rights governing the use of your personal data. These grant you the right to understand what personal data relating to you is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing.  You can also request the deletion of your personal data, however, it is legally required to be retained for 7 years from date of last treatment. See Data Retention.You can exercise your Individual Rights at any time. As mandated by law a fee will not be charged to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, a reasonable administration fee can be charged.

MARKETING:

Massage Sanctuary Aromatherapy would like to send you information about products and services, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop me from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can unsubscribe at any time.

PROTECTING YOUR DATA:

Massage Sanctuary Aromatherapy will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.

COMPLAINTS:

If you are dissatisfied with any aspect of the way in which I process your personal data please contact Massage Sanctuary Aromatherapy.

HOW TO CONTACT ME:

If you have any questions regarding this Notice, the use of your data and your Individual Rights please contact Massage Sanctuary Aromatherapy at: Jacaranda, Brimpton Lane, Brimpton, Reading, RG7 4TL, or email: Charmaine@massage-sanctuary.com, or telephone me on: 07867501973